KOHT Policies

Cancelling appointments without adequate notice results in businesses losing the opportunity to fill that appointment slot with appointments for other clients wishing to receive service(s). For the benefit and respect of our clients and staff, booking appointments through Boulevard or Nail Spa Elmsford (email, social media or over the phone) will be subject to the following policies regarding cancellation:

• Effective September 1st, 2023 - Any client who fails to cancel/reschedules an appointment without contacting Nail Spa Elmsford with at least 12 hours notice will be considered a “Late Cancellation” and subject to a fee equal to 50% of the cost of the scheduled service(s) for said appointment.

• Any client who fails to show up for an appointment without contacting KOHT  will be considered a “No Show” and subject to a fee equal to 100 % of the cost of the scheduled service(s) for said appointment.

• Any client who fails to show up for an appointment without contacting KOHT a second time will no longer be allowed to schedule appointments with us and will only be seen as a “walk-in”.

• Appointments booked the same day of service(s) may be cancelled/rescheduled with at least 1 hour notice without penalty. Any appointments meeting this criteria that are cancelled/rescheduled with less than 1 hour notice will be subject to a fee equal to 25% of the cost of the scheduled service(s) for said appointment.

CONFIRMATION MESSAGES (TEXT AND EMAIL) ARE SENT TO CLIENTS 48 HOURS PRIOR TO THE APPOINTMENT START TIME AND WHEN THE APPOINTMENT IS BOOKED. WE FEEL THAT THIS GIVES CLIENTS MORE THAN ENOUGH TIME TO CANCEL/RESCHEDULE AN APPOINTMENT IF NECESSARY AND NOT BE SUBJECT TO THE ABOVE FEES. 

We ask that all clients arrive on time or preferably 5 minutes prior to their appointment start time. Late arrivals mean delayed service completions. If you arrive late, you effectively make every client who arrives after you receive their services late for that day. Out of respect for our staffs’ and other clients’ time, we are implementing the following policies regarding punctuality:  

• Effective September 1st, 2023 - Any client arriving at least 15 minutes late for an appointment without contacting KOHT will forfeit their originally scheduled appointment and be treated instead as a “walk-in”. “Walk-in” clients are seen on a first come first serve basis by the next available nail tech. If a client's tardiness coupled with a lack of nail tech availability results in the client having to cancel and/or reschedule their appointment, the client will be treated as a “late cancellation” and subject to a fee equal to 50% of the cost of the scheduled service(s) for said appointment. 

PLEASE UNDERSTAND THAT WE ARE IMPLEMENTING THESE POLICIES FOR OUR CLIENTS' BENEFIT. IT IS UNFAIR  TO HAVE CLIENTS WHO ARRIVE ON TIME WAIT FOR SERVICES BECAUSE A CLIENT PRIOR TO THEM ARRIVED LATE.

WE UNDERSTAND THAT LIFE HAPPENS. IN THE EVENT OF UNFORESEEN EVENTS BEYOND YOUR CONTROL THAT ARISE AFTER BOOKING WHICH MAKE IT IMPRACTICABLE OR ILLEGAL TO SHOW UP FOR AN APPOINTMENT, PLEASE EMAIL US AT INFO@KOHTNAILS.COM ABOUT THE SITUATION AND WE WILL SPEAK WITH YOU PERSONALLY.

At KOHT, we stand behind the quality of our work, which is why we offer complimentary nail repairs within 7 days of your original appointment when the issue is due to the application. This may include:

• Chipping or cracking

• Lifting

• Color spotting

• Bubbling

Please note, complimentary repairs may not cover, and are not limited to:

• Breakage of the natural nail

• Services performed by another salon

• Requests for color changes

To request a repair, please email us a clear photo of the affected nail(s) within 7 days of your appointment. This allows us to document the issue as well as confirm the date and time of the occurrence. We are unable to provide complimentary repairs for issues reported after the 7 day window.

Repairs for regular polish manicures or pedicures are handled on a case by case basis, as regular polish wear varies by individual and typically does not last as long.

Gift Cards: Please take note of the following terms and conditions regarding our gift cards:

1. Final Sale: All gift cards are non-refundable and cannot be exchanged for cash or any other form of reimbursement. Once purchased, the gift card is considered final sale.

2. No Cash Value: Gift cards cannot be redeemed for cash, except where required by law. They are intended to be used for goods or services at [Koht by nail spa] only.

3. Non-transferable for Tips: Gift cards cannot be used for tipping or gratuities.

4. Lost or Stolen Cards: We are not responsible for lost or stolen gift cards. Please treat your gift card like cash. By purchasing a gift card, you acknowledge and agree to these terms.

At Koht, we want every client to leave happy and in love with their nails! Please note the following regarding nail color selection:

If you are unhappy with the color of your nails, you must let your nail technician know before the end of your service. We are more than happy to adjust or change the color during your appointment.

If you leave the salon and later decide you do not like the color, you will need to pay full price for another manicure to change the color.

Thank you for understanding and helping us ensure every visit is a great experience!

Your happiness matters to us!

If you are unhappy with anything about your service, please let your technician or the front desk know before you leave. We truly want every client to leave happy and satisfied. Your feedback matters to us!